How to Make Employees Feel Valued

Most mid and lower-level employees plan on switching jobs every two years. They’ve been taught, by their peers and by the market itself, that this is the best strategy for achieving long-term professional and financial growth. On the other side of that office door are CEOs, managers, and HR professionals who do just about anything…

Using Metrics to Measure Employee Performance and Create a Robust Incentive Program

Companies have always used metrics to measure employee performance. We record outputs, error rates, absenteeism. We rank employee efforts against corporate-level KPIs like customer satisfaction and overall profitability. Nearly all managers used these metrics to evaluate employees on a biannual basis—at least, until we learned that frequent 360-degree feedback tends to work better. After years…